Delivery & Returns

DELIVERY

What is the lead time between when I place my order and when it will be shipped to me?

Orders are usually processed and shipped within 1 or 2 business days. Orders are shipped from Tuesday to Friday.

Once the order has left the workshop, delivery time depends on the destination and the carrier.

What are the shipping times?

Orders are prepared within 48 hours of receipt. We choose the best shipping method between Purolator, UPS, and Canada Post.

Please allow 5 to 7 business days for delivery within Canada, 5 to 10 business days for the USA, and 15 to 20 business days for Europe and other countries.

How much is shipping?

We offer free shipping within Canada for orders over $150. Below this amount, fees vary depending on your shipping address.

For all other countries, the fees are: $60 for all deliveries (except for bamboo t-shirts and Mimi tops, which are $30).

Can I have my order delivered to an address other than my own?

Yes, you can provide a different billing address and shipping address. This allows you to have your order sent to your workplace or a relative's house, for example. Please note that an order can only be delivered to one address.

How do I know if my order has been shipped? And can I check its status?

You will receive a shipping confirmation for your order with a tracking number. Simply enter this number on the carrier's website in the "track a parcel" section to access information regarding your order's shipment.

RETURNS & EXCHANGES

As part of our commitment to eco-responsibility, all Marigold by Marilyne Baril garments are guaranteed.

However, if an item is not suitable, we accept returns under the conditions below.

Return procedure

Before returning an item, please contact us at info@marigoldmtl.com to obtain a return authorization. No returns will be accepted without prior approval.

Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.

For a return and/or exchange, you can send your package to the following address: 4841 Wellington Street, Verdun QC H4G 1X5.

Lead time

Return requests must be made within 14 days of receiving the order. Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

Sale items

Items on sale or part of a special promotion are non-refundable.

Exchanges

Once the return is received and inspected, we will notify you by email of the exchange approval. No refunds will be issued for sale items.

We are committed to our customers' full satisfaction. If you have any questions, we will be happy to guide you to offer you the best choice.

Did you know that MARIGOLD garments pass through the hands of 7 artisans in Montreal? In fact, local production is very important to us. By doing so, everyone is involved in a sustainable development approach. We promote ethical and eco-responsible practices and encourage our customers to invest in durable products. Our products are transported shorter distances to reduce greenhouse gas emissions. We use a reduced amount of ink and paper, and all our lookbooks are printed on recycled paper.

PAYMENTS

What payment methods are accepted in the online store?

We accept a variety of payment methods, which are listed at the bottom of our website. You can pay for your orders by Mastercard, Visa, American Express credit card, or via Paypal, ShopPay, Gpay or ApplePay.

When will my credit card be charged?

Payment will be charged to your credit card at the time you confirm the transaction. Once the transaction is complete, you will receive a confirmation by email.

What name will appear on my credit card statement after this purchase?

"Marigold by Marilyne Baril"



Do I have to pay sales taxes or customs fees on my order?

Products offered on our online store and delivered in Canada are subject to applicable federal and/or provincial tax, calculated based on the product delivery address. Orders delivered in the United States or Canada are not subject to any customs fees as stipulated by the North American Free Trade Agreement (NAFTA). For packages delivered outside of these three countries, customs fees may apply and be claimed by the carrier upon receipt of the package. For more information, please inquire with the customs service of the country of delivery or contact the selected carrier.